FAQ

Shipping Information

We provide free delivery around the world. However, you also can choose paid service for faster shipping.

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 7-15 Business days
Canada, Europe 10-18 Business days
Australia, New Zealand 10-20 Business days
Mexico, Central America, South America 10-29 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

Yes, we do. After the ithem was shipped out, you will get the mail ship out notification with tracking.

It depend on your customs. However, we will annonce very small price on the package to adviod the customs fee.

Payment methods

You can use any credit cards and Paypal

It card would be no enought money or blocked by your bank. Please contact your bank for more information.

Returns & Refunds

We offer a money back or a replacement guarantee on all purchases. Simply return the purchased item within 30 days(after the item received) for a full refund.

Steps for requesting a Refund/Replacement:

  • Email support@ruimaswatch.com for a RMA number.
  • Include the item in original condition
  • Insure the package and have a tracking number for it

Please contact our customer service first to obtain the return address,our service email: support@ruimaswatch.com.

Although we provide 100% hassle free return policy, we surely appreciate if you can make all your questions and concerns clear before placing your order.

We will not be responsible if the returned package gets lost during the shipment, original post office receipt must be kept to make the claim.

You have to pay for the shipping cost. Please contact our support service first to do so.

Of course, we free refund but you have to pay for the transition fee.

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